Outsource Your Call Center, Keep Your Corporate Culture

ISS Solutions contact center analyst

The numbers show that outsourcing your call center will minimize your operating costs. But you have reservations. Your customers may not be comfortable with agents that don’t follow your customer service principles or mesh with your corporate culture.

“Many of our clients have expressed a desire to engage call center agents who reflect their specific company values,” says ISS Solutions Call Center Manager Eric Cain. “ISS Solutions has programs where agents are dedicated to one client. These agents are trained in the specific corporate values and service requirements of the client’s organization. This enables our clients to reduce the total cost of support while increasing customer service and maintaining their corporate identity.” ISS Solutions’ call center, located in Langhorne, Pennsylvania, provides help desk support for many companies in the healthcare, manufacturing, and government sectors. Our agents resolve most problems on the first call and achieve high levels of customer satisfaction. ISS Solutions can customize the right solution for your business. Some example programs include:

  • Performing unscripted, hardware troubleshooting on a 24 x 7 basis.
  • Responding to Level 1 severity calls from over 5,000 users at a large medical center, resolving over 70% of them during the first contact.
  • Reducing costs for an international food and facilities management company by 25%, while improving measured customer service levels.

ISS Solutions is on-shore, and agents are available 24 x 7 x 365 for short-term, long-term, overflow, and turnkey programs.

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